Frequently asked questions (FAQ)

How can I make a reservation?

You can book directly through our website in the Direct Booking section:

rent.inftour.es

When is my reservation confirmed?

The reservation is confirmed the moment the payment is made during the booking process. You will receive an email confirming your stay.

What payment methods do you accept?

Reservations can be paid by credit or debit card.

Can a reservation be modified?

To request a modification to your reservation, you can contact us by email at mail@inftour.net or by phone during our customer service hours.

Can a reservation be canceled?

Reservations can be canceled up to 60 days before the arrival date.

In the case of special promotions, the cancellation policies will be those indicated in the corresponding offer.

What time is check-in?

The standard apartment check-in time is from 16:00.

What time is check-out?

Departure must take place before 11:00 on the last day of your stay.

Can I arrive outside office hours?

Yes. In case of arrival outside office hours, you can do self check-in.

Please contact us to receive the corresponding instructions.

How does self check-in work?

Once the online check-in is completed, you will receive instructions to collect the keys from our security box.

Can I arrive before the check-in time?

When possible, we offer early check-in. This service is confirmed a maximum of 24 hours before the arrival day and depends on the availability of the accommodation.

Do I have to complete guest registration?

Yes. In accordance with Spanish tourism regulations, all guests must complete the online registration before their arrival.

Does the apartment include bed linen and towels?

Yes. All our apartments include bed linen and towels for each guest.

Can extra towels or sheets be requested?

Yes, it is possible to request additional bed linen or towels for an extra cost.

Is there a cleaning service during the stay?

The apartment is cleaned before arrival and after check-out.

If you wish, you can request an additional cleaning service during your stay for an extra cost.

Is there WiFi in the apartments?

Yes, all our apartments have a WiFi connection.

Does the apartment include hygiene or cleaning products?

Upon arrival, you will find a basic welcome kit with essential products for first use.

Does the apartment include food, drinks, or cooking products?

No. The apartments do not include food, drinks, or cooking products such as oil or spices.

Are pets allowed?

Pets are allowed in some accommodations only with prior authorization.

You can check this information in the House Rules section of the chosen accommodation.

Is parking available?

Some apartments have a parking space. You can check this information in the Amenities section of the accommodation.

Does the apartment include beach towels or umbrellas?

No. The accommodation does not provide beach towels or beach equipment.

Is it mandatory to leave a deposit?

Yes. In all our accommodations, a refundable security deposit is required, which is blocked on the guest's card and returned after the property is inspected following departure.

How many people can stay in the apartment?

Only the people indicated in the reservation can stay.

The maximum capacity of the accommodation appears in the Apartment Description section.

Are parties or events allowed?

No. Parties, stag/hen dos, or events are not allowed in the accommodations.

Can I smoke in the apartment?

No. Smoking is prohibited inside the accommodation and in the common areas of the building.

Must I take out the trash before leaving?

Yes. Before your departure, you must remove the trash and deposit it in the corresponding containers.

What happens if a key is lost?

The loss of keys, remotes, or access cards incurs an additional replacement cost. Contact our team so we can provide you with an emergency copy.

What should I do on the day of departure?

What happens if I notice a problem in the apartment upon arrival?

We ask that you inform us as soon as possible after your arrival so we can resolve it.

What happens if I forget an item in the apartment?

INFTOUR is not responsible for forgotten, lost, or stolen items during the stay.

What do I do if I have a problem during my stay?

You can contact our team during business hours.

You can also use our AI Assistant, available 24/7 to help you during your stay.